Code Grey status update
Norfolk General Hospital (NGH) and the Norfolk Hospital Nursing Home (NHNH) want to update our community on the Code Grey issued early this morning (Tuesday, July 9, 2024) due to a hospital-wide interruption of our phone systems caused by a power surge. A Code Grey refers to a disruption in information technology (I.T.) systems that affects some of the hospital’s clinical and administrative applications.
Here is the latest update:
Our I.T. team, along with Bell, are working hard to restore the phone systems and other affected services. They are doing their best to get everything back to normal as soon as possible.
We are pleased to report that Bell has partially restored services at switchboard, so the public can now call the hospital using our main line at 519-426-0750. Please be aware that you may encounter a busy signal as we currently have only one line available.
The public can also reach the Norfolk Hospital Nursing Home at 226-931-6850, but we ask that you only call this number if your matter is urgent.
The Emergency Department remains open and fully operational, and patients should proceed with their scheduled appointments unless contacted by NGH to reschedule.
We want to reassure our community that all current patients at NGH continue to receive safe, high-quality care from our healthcare teams. The safety of patients and clients is our top priority, and we are working diligently to restore our phone service as soon as possible.
During this extended I.T. downtime, we have added extra I.T. staff across the hospital. We are meeting regularly with clinical leaders and physicians to continuously reassess and provide updates on all units. We appreciate the patience and understanding of the public as we work through these challenges.
Anyone requiring emergency health care treatment should call 911 or proceed to the emergency department.
We will provide further updates as the situation evolves and will formally announce when the Code Grey is over.
Thank you for your understanding and support.
Media Contact:
Aaron Gautreau
Director of Communications & Public Relations
Norfolk General Hospital
519-426-0130 ext. 2454