What to expect when you arrive

Everyone who needs hospital services must be registered. The Patient Registration Department is open 24 hours per day, seven days per week, including all holidays. It is located near the Emergency Entrance off of West Street.

If you are coming to the hospital directly from your doctor’s office, or if you are coming for a pre-booked operation or procedure, please come to the Patient Registration department when you arrive.


Whenever possible, the hospital “pre-admits” patients for non – urgent operations and procedures. This allows the hospital to gather the personal information needed to register you and start a patient record before you arrive. Often that is done through a form we mail to you, but we may call you as well. We will also call you the night before your operation or procedure to confirm the time you should arrive at the hospital, review your pre – operative instructions and answer any last-minute questions you may have.

Once registered, you will receive an armband with your name and personal health information on it. The armband will be checked throughout your visit so please do not remove it until you are discharged.

If you have any questions, please call the Patient Registration Department at (519) 429-6980.

What to bring to the hospital


  • Your Ontario health card.  If you do not have a health card, please bring government-issued photo identification. Such as a driver’s license, passport, or permanent resident card.
  • Other insurance information if you do not have an Ontario Health card. Like, Out-of-Province Health insurance or Interim Federal Health Program.
  • Information about private health insurance or other health benefits.
  • The names, addresses and telephone numbers of your family members, friends or other emergency contacts.
  • The name, address and telephone number of your family physician.
  • A copy of any advance care directive you may have.

Valid Identification

It is important to bring in a valid government-issued photo identification upon arrival to your appointment.  It ensures the Patient Registration staff enters your personal health information accurately into our registration system and selects your electronic health records, correctly.  Accurate patient identification is important to Norfolk General Hospital and our health care team.


  • All current medications in their original bottles.
  • A complete list of medications you are currently taking. Including, prescription medications and non-prescription medications. As well as, vitamin or mineral supplements and herbal remedies.

Clothing and personal items

  • Loose, comfortable clothes that are easy to put on.
  • Hearing aids, dentures and eyeglasses.
  • Case for glasses or contact lenses. Lenses must be removed prior to surgery.
  • Socks and comfortable shoes with non-skid rubber soles, such as running shoes.
  • Walker, wheelchair or other mobility aids, labelled with your name and phone number.
  • Anything that will make your stay more comfortable, such as books or other diversions.
  • If you are staying overnight, please bring toiletries such as a toothbrush and toothpaste, tissues, unscented soap, deodorant, lip and skin moisturizer.