Accessibility

Norfolk General Hospital is committed to being fully accessible. That means we want our building and our services to be easy to use and to understand. We will do our best to support you, whether you come to our hospital or visit our website.

We want you to fully access our services without barriers. Please talk to someone on our healthcare team about your accessibility needs. Your experience matters to us.

Accomodations

Visual Impairments

If you have difficulties seeing, please talk to someone on your healthcare team about your accessibility needs so they can work with you to provide the best care.

If you are coming for a clinic appointment, please call the clinic beforehand. Explain your accessibility needs so they can be prepared when you arrive.

Hearing Impairments

If you have difficulties hearing, please talk to someone on your healthcare team about your accessibility needs so they can work with you to provide the best care.

If you are coming for a clinic appointment, please call the clinic beforehand. Explain your accessibility needs so they can be prepared when you arrive.

Wheelchairs & Mobility Assistance

Wheelchairs are available at our hospital. They are located at all of our patient entrances.

If you require help walking or getting around the hospital, please speak with our screening staff. They can help you find a wheelchair or call for a porter to take you to where you need to go.

Support Persons

You are welcome to bring a support person with you to the hospital. A support person is an individual hired or chosen to accompany you to help with communication, mobility, personal care, medical needs, or access to services as it relates to your disability.

For safety and security, support persons may not be able to accompany you in some parts of the hospital or for certain procedures (e.g X-ray). Please talk to someone on your healthcare team if you have questions or concerns.

Accessible Parking

Accessible parking is available at our hospital at:
- The East Lot located on Robinson Street
- The West located off of West Street at the F-Wing

Assistive Devices

Please bring any assistive device that you require to the hospital. Talk to someone on your healthcare team if you need help to use them. Assistive devices include:
- Walkers
- Wheelchairs
- Communication aids
- Glasses
- Hearing aids

Aphasia and Speech Impairments

Please let us know if you have a disability-related to talking or understanding. If you can, tell us what works best for you. If you have a communication book, please bring it with you.

Your healthcare team will also work with you to find the best communication strategies.

Service Animals

We welcome service animals at our hospital. Service animals are granted access into all areas of the hospital except those areas that require special precautions, such as the operating room.

Service animals are identified by a harness/vest or a letter confirming that you require the animal for reasons relating to your disability. This letter must be written by a Regulated Health Professional who can speak to your needs. You are responsible for your animal’s care and behavior at all times.

 

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