Norfolk Hospital Nursing Home

The Norfolk Hospital Nursing Home is an important component of the health care system in our community. It is an 80-bed facility attached to the hospital, giving residents access to the full services and care provided by the hospital. Our residents receive nursing and personal care by Registered Nurses, Registered Practical Nurses and Personal Support Workers.

Our Vision, Mission and Values


  • Our Vision: To exceed expectations of our residents and their families
  • Our Mission: Enriching lives with dignity, care and compassion
  • Values that Guide Us:
    • Compassion
    • Accountability
    • Respect
    • Excellence

Nursing Home Secure Board Portal

NHNH Features

Residential Features

The NHNH is a personable, welcoming building featuring:
- 4 Private Rooms, 10 Semi-Private Rooms and 14 ward rooms
- A "least restraint" facility with key pad access
- Transition room for varying levels of care
- Library, Sunrooms, TV Areas

Therapeutic Recreation

Our scheduled recreational programs are categorized into five therapeutic domains; social, physical, intellectual, emotional & spiritual. Each domain has a set of goals & objectives to ensure that our residents are as fulfilled as possible, for their well-being.

Church Service:

• Interdenominational Services are offered weekly. Pastoral visits for residents can be arranged, upon request.

Daisy Readers:

• We have a large variety of digital audio books. Daisy readers are used as an audio substitute for print material, for residents who have impaired vision.


• Large Screen Smart TV’s on each floor for Netflix Movie Matinee’s, the News, Game Shows, YouTube Videos & Sing Alongs. There are pianos on each level, to provide musical entertainment for our residents to enjoy.

Family Council Meetings:

• A Family Council is a group of family members and friends of the residents of a long-term care home, whom gather together for peer support, education, and to improve the experiences of all people whom reside in long-term care.

Games Area:

• A variety of games, cards, dice, puzzles, crosswords & word finds are readily available for residents to gather together for an entertaining afternoon or evening.

Hairdressing Services.

• Hair Salon & Barber Services are available once a week. Regular visits to the hairstylist comes with many benefits such as relaxation, social interaction & great looking hair!


• Fully stocked libraries on main & upper levels, with a large variety of small & large print books for reading pleasure.

Pet Therapy:

• This activity offers a great opportunity for trained volunteers to bring certified therapy pets into the facility for the residents to interact with. Holding a guinea pig or petting a dog or a cat can be very therapeutic for animal lovers, and may even draw residents whom may be a little reserved, out of their shells.

Residents Council Meetings:

• A Residents' Council is an independent, self-determining group made up of only residents of a long-term care home. The Council is intended and designed to form the collective voice of all residents who reside in the LTC home, whether or not they attend meetings. All residents have the right to participate in the Residents' Council.

Wheelchair Van:

• The wheelchair van is specifically used for NHNH recreational outings for our residents. Outings play a large role in the health and wellbeing of our residents. A time to reminisce, a chance for a sense of independence & a breath outdoor air; to be able to see changes taking place within the community & surrounding areas.

Health Services

The Norfolk Hospital Nursing Home works with the hospital and other professionals to provide top-notch health services, including:
Medical care provided by your own physician or our Medical Director
Immediate access to emergency medical care 24 hours a day, 7 days per week
- Registered Dietitian
- Medication services
- Certified wound care specialist on site
- Palliative care
- Physiotherapy/ Restorative/ Occupational/ Speech Therapy services onsite
- Immediate access to extensive diagnostic services (laboratory, x-ray, CT scan, etc.)

A Rich Environment

NHNH provides residents with supports and services to ensure the residents’ living experience is rich and fulfilling. Some of the services offered at the home include:

- Assistance with the activities of daily living
- Social Work services
- Well balanced meals and refreshments that accommodate unique dietary requirements

There are also a number of paid services available such at professional foot care services, dental services, clothing valet services, private personal telephone service and cable TV.

Staff and Governance

Opened in 1975, the Norfolk Hospital Nursing Home is a publicly owned, non-profit facility. A member of AdvantAge Ontario, NHNH is fully accredited by Accreditation Canada. The Nursing Home receives funding from Hamilton Niagara Haldimand Brant Local Health Integration Network and is governed by a Board of Trustees.

Leadership Team
Vicky Florio
Director of Care
(519) 429-6973

Susan Pajor
Assistant Director of Care
519-426-0130 ext 1287

Kim Stanley
Admin Assistant
(519) 426-0130 ext. 1270

Linda Schaeffer
Activity Coordinator
(519) 426-0130 ext. 1455

Board of Trustees:

Nancy Patterson, President/Cahir
Jody Mahoney, Vice President and Vice Chair
Jacqueline Newton, Treasurer
Pat Ostapchuk, Past President, Past Chair
Marianne Spanics
Donna Capper
Ken Robb

Ex Officio Members:

Jim Mulheron
Carl Butler

Senior Staff:

Todd Stepanuik, President & CEO
Dan Hill, Vice President – Finance and Chief Financial Officer
Vicky Florio, Director of Care NHNH

For questions regarding the Board, please contact Kim Stanley, Administrative Assistant, at
(519) 426-0130 ext. 1270.

Admission Information

Application for admission into a provincially regulated long-term care home can only be made through Home and Community Care Support Services ((HCCSS).

Admissions to The Norfolk Hospital Nursing Home are arranged through the Hamilton-Niagara-Haldimand-Brant (HNHB) Home and Community Care Support Services (HCCSS).

Please call the HHCCSS at (519) 426-7400 or 1 (800) 265-8068 or visit their website for more information.

Financial Statements

Norfolk Hospital Nursing Home Financial Statements for: