May long weekend marks the start of trauma season at NGH

Be prepared. Stay safe. 

As the Victoria Day weekend kicks off the unofficial start of the summer season, it also marks the start of trauma season at Norfolk General Hospital (NGH).

From now until Labour Day, we see a noticeable increase in serious injuries and accidents — especially on roads, trails, and around water.

Why this matters

During the summer months, our Emergency Department (ED) sees more trauma patients and life-threatening cases.

We want you to know that we are always here if you need emergency care.

But when your condition isn’t urgent, you may face longer wait times — and other options may be available to get you care more quickly.

We’re not asking you to stay away — we’re asking you to consider what kind of care will help you best.

When to come to the ED

If you are experiencing chest pain, difficulty breathing, serious injury, or symptoms that feel severe — please visit the ED or call 911. These are the situations we are prepared to handle immediately.

If you’re not sure whether your issue is urgent, we want you to come in. It’s better to be safe.

But if you already know your symptoms are mild or manageable, other services may be a better fit — and may save you time.

“Every summer, we see a sharp rise in trauma cases — from motor vehicle collisions and boating accidents to heat-related illnesses and injuries from outdoor activities. These incidents can quickly become life-threatening, and they place added pressure on emergency services. While our team is fully prepared to respond, we also want to remind the community that many of these situations are preventable. Taking a few extra steps — like wearing helmets, staying hydrated, and not driving impaired — can make a real difference. It helps keep you safe and ensures we can focus on the patients who need emergency care most.” — Dr. Ira Price, Chief of the Emergency Department at NGH

“We’re preparing for a busy summer in the Emergency Department. During the summer season, we often see an increase in serious injuries and emergency visits, which can lead to longer wait times. We appreciate your patience and encourage everyone to choose the care option that best fits their needs. No matter the season, our team is always here for you.” — AnneMarie VanSickle, Clinical Director, NGH Emergency Department

How we prioritize patients

At NGH, we use the Canadian Triage and Acuity Scale (CTAS) to make sure patients are seen based on the urgency of their condition:

• Level 1 – Life-threatening
  Your heart has stopped, or you’ve experienced a life-threatening injury or trauma.
• Level 2 – Emergency
  You have signs of a heart attack or stroke, are unconscious, having severe trouble breathing, or bleeding heavily.
• Level 3 – Urgent
  You have a head injury, deep cut, chest pain not related to a known heart condition, a serious infection, or an urgent mental health concern.
• Level 4 – Less Urgent
  You have a sprain or broken bone, cuts, or pain in your back, arms, or legs.
• Level 5 – Not Urgent
  You have a sore throat, ear infection, minor cuts or bumps, or need a prescription refill.

If your condition falls under Levels 4 or 5, you may experience longer wait times — or you may want to consider a faster, alternative option.

Not sure where you fit? That’s okay.

If you’re uncertain about how serious your symptoms are, we encourage you to come in. Our triage team will assess your condition and make sure you get the right care.

Alternatives to the Emergency Department

For non-urgent issues, the following resources can help you access timely care:

• Your family doctor
  For routine symptoms, follow-ups, prescriptions, or referrals.
• Health811
  Free, 24/7 phone and online service. Speak with a registered nurse who can assess your symptoms and guide you to the most appropriate care.
  Visit health811.ontario.ca
• Delhi Community Health Centre and urgentcareontario.ca
  Local and virtual care options staffed by trained professionals.
• Ontario pharmacists
  Can now assess and prescribe treatment for many common conditions — including pink eye, UTIs, rashes, insect bites, and cold sores — without an appointment.

Prevention starts with awareness

Many summer injuries are preventable. A few simple actions can reduce the risk of trauma:

• Stay alert
• Wear helmets and seatbelts
• Avoid alcohol while boating, swimming, or driving
• Supervise children closely around water
• Use sunscreen and insect repellent
• Stay hydrated and rest when needed

Taking precautions helps protect you — and keeps hospital resources available for the most serious emergencies.

We’re here when you need us

NGH is open 24 hours a day, every day of the year.

If you believe you need emergency care, we encourage you to come in.

By choosing the right care for your needs, you help ensure that everyone — including you — can receive timely treatment when it matters most.

Thank you for your trust, your patience, and your support this summer.