Disclaimer and Privacy Statement
Norfolk General Hospital is committed to protecting your privacy and providing clear, accurate, and helpful information through our website.
This statement explains how information is handled when you visit and use the Norfolk General Hospital website.
Website information and medical advice
The information on this website is provided for general information and educational purposes only. It is not intended to replace medical advice, diagnosis, or treatment from a qualified health care professional.
If you have questions about your health, please contact your physician or health care provider. If you are experiencing a medical emergency, call 911 or go to the nearest Emergency Department.
Accuracy of information
Norfolk General Hospital makes reasonable efforts to ensure that the information on this website is accurate and up to date.
However, services, programs, and medical information may change over time. We do not guarantee that all website content will always be complete, current, or free of errors.
External Links
This website may contain links to external websites for your convenience.
Norfolk General Hospital does not control and is not responsible for the content, accuracy, or privacy practices of external websites.
Providing a link does not imply endorsement of the organization, service, or information provided on those sites.
Privacy and Personal Information
Norfolk General Hospital respects your privacy and protects personal information in accordance with applicable legislation, including the Personal Health Information Protection Act (PHIPA).
If you choose to provide personal information through this website, such as through online forms or email, the information will be used only for the purpose for which it was provided and in accordance with our privacy practices.
For detailed information about how personal health information is collected, used, and disclosed in the course of care, please refer to our Information Practices page.
Website forms and online submissions
If you submit information through website forms (for example, contact forms, feedback forms, or other online submissions), the information will be used only to respond to your request or for the purpose identified at the time of collection.
Users are encouraged not to submit sensitive personal health information through general website forms unless specifically requested.
Cookies, analytics, and website usage data
Like many healthcare and public sector websites, the Norfolk General Hospital website may use cookies and analytics tools to understand how visitors use the site and to improve user experience.
This may include information such as:
- IP address
- browser type
- pages visited
- date and time of visits
This information is collected in an aggregated and non-identifiable manner and is used for website performance, accessibility, and service improvement purposes.
You may adjust your browser settings to refuse cookies if you prefer, although some website features may not function as intended.
Security
Norfolk General Hospital takes reasonable steps to protect information submitted through the website. However, no method of transmission over the internet is completely secure.
Users should avoid submitting sensitive personal health information through unsecured online channels unless specifically directed to do so.
Website use and limitation of liability
By using this website, you acknowledge that the information provided is for general purposes only.
Norfolk General Hospital is not liable for any loss, damage, or decisions made based on the use of information found on this website.
Accessibility
Norfolk General Hospital is committed to accessibility and supports the Accessibility for Ontarians with Disabilities Act (AODA).
If you require information from this website in an alternate format, please contact us and we will work with you to meet your needs.
Contact – Privacy Officer
If you have questions or concerns about privacy, website use, or this statement, please contact:
Privacy Officer
Norfolk General Hospital
Telephone: 519-426-0130 ext. 1475
Fax: 519-429-6987
Email: privacy@ngh.on.ca
You may also contact the Information and Privacy Commissioner of Ontario if you have concerns about privacy practices.
