Your Voice Matters: NGH launches Patient Experience Survey to enhance care

At Norfolk General Hospital (NGH), your voice matters as we strive to provide you and your loved ones with exceptional healthcare services.

We’re thrilled to announce the launch of our electronic Patient Experience Survey, developed in close collaboration with our incredible team of patient and family advisors – dedicated community volunteers who share your passion for enhancing healthcare close to home.

Accessible with ease through QR codes within our hospital and online, this survey invites you, our patients to share your experiences, guiding us toward excellence in patient care. Don’t worry if you prefer pen and paper – a paper version is available during your visit, ensuring no voice goes unheard.

To ensure accurate analysis, we kindly ask that you complete the survey within a month of receiving care. Your input enables us to make real-time improvements based on your valuable feedback, and monitor the successes of our changes.

Ready to make a difference? Access the survey now by visiting: https://www.surveymonkey.com/r/YS3XPS3

If you have further feedback, even if it’s outside of this timeframe, we encourage you to share your experience at NGH. Whether it’s a compliment, suggestion, question, or any other input, we deeply value your contribution, and we’re committed to listening and supporting you every step of the way. Click here:  https://www.ngh.on.ca/feedback/

Let’s work together to create a healthcare system that truly puts patients first. Your voice matters –be part of the change today!