NGH’s Emergency Department to temporarily close Saturday, December 3 at 9:00 p.m.

(Saturday, December 3, 2022) – Norfolk General Hospital (NGH) wishes to advise the public that due to a shortage of available staff, the Emergency Department (ED) will be temporarily closed on Saturday, December 3, beginning at 9:00 p.m.

The ED will reopen at 7:00 a.m. on Sunday, December 4.

All patients requiring emergency medical care will need to be treated at another hospital. All ambulances will be diverted to other hospitals.  

Anyone requiring emergency health care treatment should:

  • Call 911.

Anyone requiring urgent health care treatment should go directly to the closest emergency department at one of the following hospitals:

  • West Haldimand General Hospital, 75 Parkview Road, Hagersville
  • Brantford General Hospital, 200 Terrace Hill Street, Brantford
  • Tillsonburg District Memorial Hospital, 167 Rolph Street, Tillsonburg
  • Haldimand War Memorial Hospital, 400 Broad Street West, Dunnville

Please know that other options are available for people not experiencing a medical emergency. You can visit your family doctor for health concerns that can wait a day or more; contact Health Connect Ontario to speak with a registered nurse 24/7 via phone or web chat, or visit an urgent care centre for health concerns that aren’t life-threatening but can’t wait for a doctor’s appointment.

Additionally, people who need health care advice or are unsure about their medical issues can contact Telehealth Ontario at 1-866-797-0000 to speak with a Registered Nurse. Patients can also visit a local pharmacist if they need a prescription refill.

The decision to close the ED was made to ensure safe care for our patients and clients.

NGH remains committed to providing safe and quality care, and we are actively working to recruit physicians and nurses to the communities we serve to reduce temporary closures. This is currently one of NGH’s top priorities.

We ask for our community’s patience and understanding as we work through these challenging times.