Holmes House to temporary close due to staffing and a review of internal practices

February 24, 2022

Norfolk General Hospital (NGH) has announced that the withdrawal management program at Holmes House is temporarily closing due to ongoing staffing shortages caused by COVID-19 and a review of internal practices.

This means that Holmes House will not be able to see clients for its withdrawal management services during this temporary closure. While in-house supports are not available, alternative services are available below.

If you are experiencing a medical emergency, please call 911. If you are experiencing a mental health crisis, please call 1-866-487-2278 to reach our community’s Crisis Assessment and Support Team. If you would like information on other treatment and withdrawal management agencies, please contact ConnexOntario at 1-866-531-2600. If you would like information on Holmes House virtual group meetings or counseling services, please contact Jenn Pyne at 519-304-9645.

Holmes House will continue to provide its 21-day treatment program off-site as well as its counselling services. For information on our treatment program please contact Caroline Bancarz at 519-304-9652.

Norfolk General Hospital, the governing agency of Holmes House, understands this temporary adjustment of services may be concerning to our clients and families. If you have any questions about how this closure affects your withdrawal management services, please call Philip Kuva at 519-304-9653.

We hope this temporary closure will have minimal disruption to the community we serve. It is our goal to re-open Holmes House as soon as possible.

NGH is committed to ensuring safe and quality care for our patients and clients, and we apologize for any inconvenience this closure may cause.

Media Contact:

Aaron Gautreau
Director of Communications & Public Relations
Norfolk General Hospital &
West Haldimand General Hospital
Office phone: 519-426-0130 ext. 2454
Cell phone: 226-931-5752