Why am I waiting in the ED?

Why wait in ED



The NGH ER Department, newly renovated in 2005, accommodates approximately 30,000 patients annually.

Wait Times
Patients are triaged by a registered nurse on arrival to tile Emergency Department.emergency1

Triage refers to the process of quickly assessing patients in order to prioritize their needs for emergency care. Critically ill or injured patients are always seen first. The length of your visit may be dependent on other factors:
• You may need lab tests and x-rays, or other doctors may need to be consulted.
• Some of the sickest patients require multiple staff members to look after them simultaneously, so occasionally a single patient can seemingly bring the entire department to a standstill.
• If the hospital is full, then admitted patients may be occupying beds in the Emergency Department, delaying access for new patients.

Please remember that the Emergency Department may look quiet when it is actually very busy. Behind closed doors we may be caring for a seriously ill patient who requires a lot of attention from emergency staff.

emergency2The Emergency Team
The Emergency Team is made up of physicians, nurses, physician assistants, respiratory therapists, attendants, crisis/social workers, clerical staff, and volunteers. Experienced physicians provide 24-hour on site coverage, specialist back up includes internal medicine, surgery, cardiology and anesthesia.

During your visit, you may also see students/residents from different health care professionals. These health care professionals-in-training are completing a crucial part of their education, gaining real-life experience with real patients. They are always closely supervised according to their level of experience.

Community Partners
Linkages with various community organizations promote a continuum of care. These include schools and organizations that provide services including mental health crisis intervention, addiction services, child welfare and women' s services.

Please keep the number of visitors in the examination area to a minimum. We may limit visitors to one at a time. This helps to ensure patient privacy, infection control precautions and allows staff enough room to perform their duties quickly.

Thank You for Your Patience
We understand patients and families are often frightened and upset, our team is highly skilled to meet your needs and provide excellent care. We will do our best to make your stay with us as comfortable as possible.

Hand Hygiene copy

Prevent the Spread of Germs!




Who is PFAC

Patient and Family Advisory Council Members 

  • Share their story.
  • Participate in committee work.
  • Review or help create educational or informational materials.
  • Work on long and short-term projects.
  • Serve on a patient and family advisory council.

Learn More

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