Visiting Hours ( Family Presence)


Norfolk General Hospital encourages visits from family throughout our patient’s healing process. We know that having loved ones nearby while in the hospital makes patients more comfortable and speeds up recovery. Family is welcome to visit at any time, whenever your loved one feels ready to see you.   Visiting guidelines have been developed to strike the right balance between visiting and the healing process. We thank you in advance for your appreciation of our need to preserve all patients’ rights to privacy and confidentiality.  

Family: a group of individuals with a continuing legal, genetic, and/or emotional relationship. Patients define their “family” and how they will be involved in care, care planning, and decision-making.   Norfolk General Hospital respects and values family as integral partners in providing excellent care.


Families are welcome 24 hours a day according to patient preference. The number of people welcome at the bedside at any one time will be determined in collaboration with the patient, family and interprofessional care team.   In situations where there are shared rooms, this negotiation will include the other patient/family.  To ensure safety, consideration will also be given to the physical limitations of the space.

Family and guests, who are feeling unwell, have an infection, have symptoms of respiratory illness or flu-like illnesses should not come to the hospital

If an outbreak of infection requires some restrictions for public health, the staff will collaborate with the patient and family to enable and ensure ongoing communication.

For the safety of our patients, families and guests are required to perform hand hygiene upon entering and leaving the hospital


Visiting Guidelines


If you are feeling sick, have a fever or cough, have diarrhea or vomiting, you should not visit

The privacy and healing environment of all patients and their families must be respected at all times and therefore the healthcare team may request changes to the time you visit

The main hospital entrances are locked nightly 8:00pm until 6:00am. During these hours visitors must enter at the Emergency Department entrance (West Street) , Please check in with Patient Registration – Access will then be provided to the hallway leading to the Main elevators. You may then proceed to the patient unit you wish to visit and identify yourself to a member of the healthcare team.


Wash your hands before and after every patient contact, before and after eating and after using the washroom

There may be interruptions to the family presence to protect the privacy rights of other patients or to maintain safety and security

Your visit may be interrupted to provide patient care

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Prevent the Spread of Germs!











Who is PFAC

Patient and Family Advisory Council Members 

  • Share their story.
  • Participate in committee work.
  • Review or help create educational or informational materials.
  • Work on long and short-term projects.
  • Serve on a patient and family advisory council.

Learn More

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wifiNorfolk General Hospital offers free wireless internet access for patients and visitors.