Information about Quality Improvement 

Quality improvement is an ongoing priority that helps us continually find new and better ways of doing things so that we can enhance care for patients, increase satisfaction and achieve even better clinical outcomes.

Our Quality Improvement Plan, or QIP, is one tool that we are using to help us document and review our current performance in a variety of areas. With this plan, we will be able to very clearly see our targeted areas for improvement and chart our progress.


Background on the Quality Improvement Plan

Our Plan 2020 - 2021 (click to see document)

In June 2010, the Ontario Government passed the Excellent Care for All
Act. This legislation will help support hospitals to further improve the
quality and safety of care they provide for members of our community.

Targets and Initiatives 2020 - 2021 (click to see document)

One of the ways that the Excellent Care for All Act is helping hospitals
meet our community’s expectations regarding quality, patient safety and
accountability is through the public reporting of Quality Improvement
Plans (QIP).

How to Read the Quality Improvement Plan

Our Quality Improvement Plan (QIP) is made up of two parts:
1) A document that provides a brief overview of our quality improvement plan, highlighting and listing our hospital’s top priorities for the year.
2) A spreadsheet that includes our improvement targets and initiatives. The spreadsheet includes a core set of indicators that all similar hospitals across the province are working on.

Please visit  for more information about the legislation and its requirements, including the Quality Improvement Plan.

Our Plan 2019-2020

Targets and Initiatives 2019-2020


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Prevent the Spread of Germs!

Who is PFAC

Patient and Family Advisory Council Members 

  • Share their story.
  • Participate in committee work.
  • Review or help create educational or informational materials.
  • Work on long and short-term projects.
  • Serve on a patient and family advisory council.

Learn More

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