The Values of the Norfolk General Hospital are as follows:



Compassionate care is a commitment we make to patients and their families. We understand that the art of care is just as important as whatever technical expertise we bring to our jobs and that compassion is something that we as staff members are called to give of ourselves every day.


We must not only meet, but also exceed the needs and expectations of our patients. Excellence means that we will not only provide highly skilled patient care, but also that we understand the human dynamics involved in providing care and services. Excellence means a commitment to maintaining the best equipment and facilities that we can possibly afford. It means a commitment to assisting professionals in furthering their education and skills. It also recognizes that all staff members play key roles in ensuring that patients have the best experience possible in our hospital.


We are accountable to each other, the people we serve, our community and the Ministry of Health and Long Term Care for our actions.  We measure the outcomes of our actions and report them.  We are stewards of the resources entrusted to us to deliver safe, effective and efficient health care.


This value encompasses how we treat our patients and their families, and how we relate to each other. We value the rights of our patients and their families to be treated with dignity and have their individual values and decisions appreciated. We recognize the value and unique contributions of staff members, physicians, volunteers, and supporters. We listen to each other and work together with dignity and consideration.


We are committed to sharing information with staff members so that everyone can understand and make decisions that positively influence the hospital’s direction and performance. Patients and families are empowered through having all the information they need to make informed decisions, and to have the right to make their own choices and the ability to act on them.


We will foster collaborative relationships with our partners, sharing values and goals, building trust, respecting each other’s skills and expertise, maximizing utilization of resources, and fostering communication to ensure an integrated response to patient and community health needs.


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Prevent the Spread of Germs!


Who is PFAC

Patient and Family Advisory Council Members 

  • Share their story.
  • Participate in committee work.
  • Review or help create educational or informational materials.
  • Work on long and short-term projects.
  • Serve on a patient and family advisory council.

Learn More

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