Every Experience Matters
Patient Ombudsman believes that complaints have the power to improve the system for everyone and are critical facilitators for quality improvements, developing innovative solutions to challenges in health care and improving the patient experience.
The office accepts complaints from patients, former patients, or substitute decision-makers (SDM) related to the actions or inactions of a Health Sector Organization (HSO) as defined in the Excellent Care for All Act, 2010 (ECFAA). HSOs within Patient Ombudsman’s jurisdiction include public hospitals, long-term care homes, and home and community care coordinated by the Local Health Integration Networks. As an office of last resort, the Patient Ombudsman can only become involved after a complainant has tried to resolve their complaint at the point of care with your organization. An updated brochure is available at