Annual Report

annual report




Winter 2019/2020 Issue

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NGH Patient & Family Guide


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Norfolk General Hospital


 Services Update - November 17th


NGH - New Screening Entrance



NGH Opening a COVID-19 Assessment Centre

Norfolk General Hospital is opening a COVID-19 Assessment Centre on October 2nd in response to greater community needs

Hours of operation are 8AM to 4PM Monday, Wednesday, Friday and Saturday.

Persons requiring a COVID-19 swab who meet the Ministry of Health criteria, can call the NGH Assessment Centre at 519-426-0130 Ext.2234

We are anticipating a high call volume so please leave a message and we will get back to you.


COVID Testing Results 



 View Current Visiting Guidlines


Covid-19 Updates

  Since the beginning of the pandemic, the number of COVID-19 inpatients at NGH has been less than 15.


 Media Release

Effective June 30, Norfolk General Hospital will gradually reintroduce visiting hours. This will be done in a way that recognizes the important role that visitors play in supporting patients, along with the need to keep everyone in our hospital safe.

As a first step, patients who have been in hospital for more than 30 days will designate a visitor. The hospital will contact those individuals to make visiting arrangements. Visiting can occur Tuesday to Sunday, 12:30 - 4:30.

“We appreciate how difficult it has been for patients and their families and friends to not see each other during the pandemic. We are pleased to be able to ease restrictions, and will further expand visiting as quickly as it is safe to do so” – Tom Thomson, Interim President & CEO, Norfolk General Hospital and West Haldimand General Hospital.
To ensure everyone’s safety, please note that visitors will be screened, must wear a mask provided by the hospital, practice social distancing at all times, and not bring items for patients such as food and gifts.




NGH Resuming Some Surgical Procedures

Norfolk General Hospital will be resuming some surgical procedures that were paused due to the COVID-19 pandemic. The resumption of services will be gradual, starting June 2.

If your procedure was postponed, the hospital or your healthcare provider will contact you when it is time to reschedule.

Our resumption plan follows guidelines provided by Ontario Health. The plan prioritizes those with urgent needs. In addition, our approach recognizes the need to maintain an adequate supply of personal protective equipment, drugs and human resources, as well as adequate inpatient bed capacity in case of an increase in COVID-19 patients.

“We are looking forward to resuming surgical services. The resumption will be gradual over the next few weeks to ensure the safety of patients and staff. We very much appreciate everyone’s patience.” – Tom Thomson, Interim President & CEO, Norfolk General Hospital and West Haldimand General Hospital.

If you have questions or concerns, please contact your doctor’s office.

If you are having serious symptoms, call 911.







COVID-19 UPDATE May 29, 2020




Please note that, effective Friday May 29, all ED patients, outpatients and essentiial visitors entering the hospital will be required to wear a mask. We will provide the mask at the screening desk. Anyone arriving already wearing a mask will be requestyed to use the mask that we provide. Thank you for your cooperation.




The hospital is currently planning how to safely resume scheduled surgeries, diagnostic procedures and clinics. We will work as quickly as we can, and will contact patients as soon as the plans are finalized. If your condition has changed, please contact your surgeon or primary care provider, or go to the ED if it is an emergency. Thank you for your patience.







MEDIA RELEASE April 29, 2020


Novel Coronavirus (COVID-19) Update:
Norfolk General Hospital Emergency Department Remains Open
Hospital Increasing Capacity for Pandemic Patients

Hospital Emergency Department Remains Open

The NGH Emergency Department remains open during the pandemic.

For everyone’s safety, please note that patients will be screened prior to entering the ED so that appropriate precautions can be taken. Patients should continue to practice social distancing and wash their hands while in the waiting room.Patients cannot have anyone accompany them into the hospital (except for the parent/guardian of a child).

Emergency surgical procedures continue to be performed. Elective surgeries have been postponed.

Safety is Paramount

NGH continues to monitor and respond to the COVID-19 pandemic in collaboration with Public Health, Ontario Health, the Ministry of Health and hospital partners.

The safety of our patients, staff and community is paramount. The hospital is following guidelines provided by Public Health and Infection and Prevention Control Canada (IPAC). Initiatives are focused on limiting the potential spread of infection. Everyone entering the hospital is screened, visitor access is restricted, and staff are wearing the appropriate personal protective equipment.
Please see the hospital website for restrictions to visitor access and limitations on acceptance of food and personal items. We recognize the impact of isolation for patients and families during this difficult time. We are providing assistance with respect to virtual visits with patients.

Capacity Being Increased to Care for Pandemic Patients

The hospital is taking significant steps to increase capacity to care for COVID-19 patients. The Intensive Care Unit is being increased by 11 beds, and a further 36 beds are being added in other areas of the hospital. A dedicated unit to support patients with suspected and confirmed positive COVID-19 has been opened, and can be expanded if needed. Staff have been redeployed to areas where they may be needed most, and additional staff have been hired. Capacity is further complemented by Public Health’s creation of a 54 bed Interim Care Centre in Port Dover.

“It is truly impressive how our team has rallied together to quickly accomplish such a significant amount of work. I want to thank all of the staff and physicians who have been working to ensure that those impacted by the pandemic receive the best possible care. ” – Tom Thomson, Interim CEO, Norfolk General Hospital and West Haldimand General Hospital.

Thank you

NGH has received several donations, including supplies and food, from businesses and individuals. “We are grateful for the outpouring of support from our community.” - Tom Thomson, Interim CEO, Norfolk General Hospital and West Haldimand General Hospital.

Community Urged to Stay Vigilant To Prevent the Spread of COVID-19

While there are signs Ontario and the rest of Canada have begun to “flatten the curve” of the COVID-19 pandemic, it is important for everyone to continue taking measures to prevent the spread of illness. Staying home and going out only as needed, maintaining social distancing of two metres in public areas and cleaning your hands well and frequently all continue to be essential.

Please visit for the latest information.


Contact Telehealth Ontario at 1-866-797-000 or your local public health unit if you’re experiencing symptoms of the 2019 novel coronavirus.


Visitor Restrictions May 13, 2020


Due to the extremely high risk to visitors, patients and staff, visiting will be prohibited for all COVID-19
patients, including both confirmed and suspected cases. Virtual visits will be supported using
technology such as iPads.
No visitors are allowed for other patients at NGH, with limited exceptions for essential visitors.
Essential Visitors include:
 One visit by one designated person to a patient who is dying or during withdrawal of life support
(determined by the clinical team)
 One designated support person for a woman in labour
 Parents/guardians of an ill child or youth in the emergency department
 Exceptions to this policy may be considered for rare circumstances not described
 Essential visitors are required to wear an identification bracelet while in hospital
We ask that you clean your hands when you enter and exit the facility, as well as when you enter and
exit your loved ones room.
Food and Personal Items for Patients
Food and personal items will not be accepted at screening desks due to infection control and safety risks
for our staff and patients.
Exceptions: Glasses, hearing aids, dentures, one personal cell phone/tablet, clothing required for
patients who are being imminently discharged.
Acceptable items listed above can be delivered to the screening desk at the hospital entrance and will
be bagged then delivered to the patient’s room. The patient is responsible for all belongings and/or
valuables in their possession during admission. NGH assumes no responsibility and or liability for lost or
damaged valuables and or belongings brought to the hospital.
Items will NOT be accepted if the person delivering them does not pass the screening criteria. Do NOT
bring items to the hospital if you:
 Are symptomatic
 Have been outside of Canada in the last 14 days
 Have had close contact with a confirmed or probable case of COVID-19
 Have had close contact with a person with symptoms who has been out of the county in the 14 days
before symptom onset
Stay connected virtually with patients
We recognize the impact of isolation for patients and families during this difficult time and we are doing everything we can to help patients and loved ones stay connected. If you have a family member at NGH, please consider alternatives to in-person visits below.
The Hospital supports the use of technology to connect with your loves ones through virtual options like Skype, facetime, WebEx or telephone calls.
NGH has guest Wi-Fi capacity and continues to offer this service free of charge.
 Call your loved one in their room through switchboard if a bedside phone is available
 Patient can bring their own device when possible to stay connected to loved ones through face time, Skype etc.
 When patient do not have access to their own personal device, assistance may be provided to access technology to assist with virtual visits
 Send an E-card to your loved one; it’s a free service available on our website that includes an email address where you can add photos if you wish.
NGH is committed to protecting the privacy of our patients and staff. When using Skype, facetime or similar options to connect with your loved one, we ask that you respect those around you and never include anyone in the video event or camera frame without their knowledge or permission.

Ministry of Health information


NHNH Palliative Makeover

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The Norfolk Hospital Nursing Home is a Long Term Care Home, built in 1975.  NHNH prides itself on being home to 80 residents.  The majority of the rooms being four bed wards can sometime pose a privacy problem when providing end of life care to residents. (read more...)


Waterford Lions Ongoing Support

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Members of the Waterford Lions Club delivered $5,000 toward their pledge of support to the Norfolk General Hospital Foundation Building a Better Hospital Campaign.(Read more...)


Valentine's Monkeys

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A carload of stuffed monkeys arrived at the Norfolk General Hospital Emergency Department for Valentine’s Day. Debbie Oliver and her daughter Autumn Miller (read more...)


Fred's Tower

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Last Spring, Iris Smith, a Norfolk General Hospital Volunteer was planning her computed tomography scanner (CT Scanner) fundraising climb.  With the CN Tower in their sites, (read more...)


Port Dover Lions Support Year of the Cat 2.0

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The Port Dover Lions made a substantial contribution of $60,000 to the Norfolk General Hospital Foundation supporting the Year of the Cat 2.0 campaign. (read more)


Young Entrepeneur Donates to Year of the Cat 2.0

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11 year old Lexi Miller-Cluckie donated $100 to the Norfolk General Hospital Foundation Year of the Cat 2.0 Campaign.  (read more...)


Simcoe Portuguese Community donates to YOC 2.0

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The Simcoe Portuguese Community Centre made a generous donation of $5,000.00 to the Norfolk General Hospital Foundation Year of The Cat 2.0 Campaign (read more...)


First Baby of 2020


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Ruby May Ann Lindsay is the first baby of 2020 born at Norfolk General Hospital. (read more...)


Kelly Isfan Resigns as CEO












Tom White Norfolk General Hospital Board Chair has announced the resignation of Kelly Isfan as President and CEO of NGH.(read more...)


Holiday Gifts to Year of the Cat 2.0

NOVA Mutual

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(read more...)



37,502 Smiles!

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Jennifer White of the Norfolk General Hospital Foundation was all smiles as local Tim Hortons owners delivered $37,502 in support of the Year of the Cat 2.0 Campaign.  (read more...)


Wheel chairs for NGH

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Jennifer White Norfolk General Hospital Foundation Director gratefully accepted a $5,000 donation from the Florence Nightingale Home Foundation to assist with the purchase of 20 new wheel chairs (read more...)


$125,000 from Golf Classic

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The 30th Annual Norfolk General Hospital Foundation Golf Classic raised $125,000 in support of the Hospital Foundation's Year of the Cat 2.0 Campaign. (read more)


Ontario providing more support for hospitals in Haldimand-Norfolk

NGH is grateful to the Ministry for this funding to help the hospital in the operation of providing excellent care to our community.

A reminder: The NGH Foundation is currently asking for support to complete the funding of the new CT Scanner. Make your donation to the Year of the Cat 2.0 Campaign by calling the Foundation office 519-426-0130 ext: 2456


CTM Helps with CT


Caradoc Townsend Mutual Insurance of Waterford presented a $16,000.00 donation to the Norfolk General Hospital Foundation Year of the Cat 2.0 Campaign (read more...) 

Rotary Sunrise Gives to YOC 2.0


The Rotary Club of Norfolk Sunrise presented $5,000.00 to the Norfolk General Hospital Foundation in support of the Year of the Cat 2.0 Campaign (read more...)


Br. 79 Donates to YOC 2.0

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It was a quick visit Tuesday afternoon from the Simcoe Branch of the Royal Canadian Legion...(read more)


Simcoe Lions Committed to NGH

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The Simcoe Lions Club is committed to supporting great health care in our community.  Bill Easdown, Club President and Brook Shafto, 500 Club Chair demonstrated that commitment by presenting (read more)


Health Science Marks 20 Years

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Amanda Sonnenberg RN always knew she wanted a career in healthcare. (read more...)


Tracking Year of the Cat 2.0

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The Norfolk General Hospital and NGH Foundation Boards took a moment on Tuesday June 18 following the Annual General Meeting to unveil the Year of the Cat 2.0 Campaign thermometer. (read more...)


Annual Report to the Community

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Annual Report 2019 cover



NGH Welcomes New Chief of Staff

Dr.Amir Sheik Yousouf

Tom White Chair of the Norfolk General Hospital Board of Directors is pleased to announce the appointment of Dr. Amir Sheik-Yousouf as the new Chief of Staff. (read more...)


Wait Time Best in LHIN

Norfolk General Hospital has achieved some significant improvement in Emergency Department Wait Times(read more)


Listeners Hear the Call


Radiothon guest Lisa Dedrick with Host Alan Duthie during The myFM and Oldies "Year of the Cat 2.0" Radiothon (read more)


Year of the Cat 2.0 Radiothon

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Norfolk General Hospital Foundation is heading to local airwaves to raise funds to purchase a new CT scanner. Year of the Cat 2.0 Radiothon will air on both of Norfolk’s Radio stations 989.9 myFM and Oldies 99.7 Tuesday May 7. (read more...)



                                Learn more...

NGH Beats Wait Time Target

Patients receiving treatment for cuts, fractures and sprains, coughs and runny noses should be in and out of Norfolk General Hospital’s Emergency room in less than 4 hours (read more...)


HIRF Money for NGH

Norfolk General Hospital has received $2.3 million for infrastructure projects from the Ontario Ministry of Health and Long-Term Care (MOHLTC) through the Health Infrastructure Renewal Fund (HIRF). (read more...)


Catch the Ace supports Year of the Cat 2.0

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The Rotary Club of Norfolk Sunrise never knows how long the Catch the Ace lottery will go until a winner is found. What is known is that the Norfolk General Hospital Foundation Year of the Cat 2.0 campaign will benefit from the proceeds. (read more...)


Staff Christmas Open House & Awards

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Each December, Norfolk General Hospital and the Norfolk Hospital Nursing Home celebrate their employees at the Staff Christmas Open House. (read more...)

Norfolk Mutual Fulfills BBH Commitment

Norfolk Mutual Insurance fulfilled their $80,000.00 donation commitment to the Norfolk General Hospital Foundation today, one year earlier than promised. (read more...)

Norfolk Mutual BBH2018

Pictured in the photo, L to R: Richard Gelbard (Director, NGH Board of Directors and Sr. Commercial Underwriter at Norfolk Mutual Insurance), Jennifer White (NGH Foundation Director of Development), Ross Gowan (Chair, Norfolk Mutual Board of Directors), Gary Anderson (President & CEO of Norfolk Mutual Insurance).


Shorter ED Wait Time

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NGH Foundation Launches Year of the Cat 2.0

YOC2.0  YOC2.02

(read more...)          (donate now)



Quarter Century Club steps up to support Year of the Cat 2.0

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(read more...)


HN Diabetes Program Celebrates 25 years

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“You have arrived and survived diagnosis and most importantly you have thrived in spite of it all” remarked Cindy Gekiere HN Diabetes Program Coordinator as she greeted nearly 250 guests to a 25th Anniversary Community event.  (read more)


Enterprise Supports Year of the Cat 2.0

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(read more)


Cookies Make BIG Dough

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(read more)


Waterford Lions Deliver Pledge Installment

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(read more)



100 Women Care about Babies

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Norfolk General Hospital Foundation is pleased to announce that the 100 Women Who Care Norfolk has selected the Foundation as the recipient of $16,500 to purchase a new incubator (read more)


Simcoe Lions Pledge to BBH

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The Simcoe Lions Club delivered another installment in their pledge of support to the Norfolk General Hospital Foundation’s Building a Better Hospital Campaign (read more...)


Simcoe Lions Cash for Crash Carts

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Annual Report to the Community




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(read more)


Vittoria Lions support BBH

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(read more)



(read more)

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This crane lifted new equipmet to NGH roof late February 2018


"Why Am I Waiting in The ED" 

Dr. Mike Evans is a family doctor and YouTube sensation. His health education videos cover topics ranging from smoking to flatulence. NGH invites you to view "Why am I waiting in the Emergency Department?"

Why wait in ED



Accreditation with Exemplary Standing

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(View Report)



Video featuring NGH staff and volunteers (view here)




90th Anniversary slide show (View now!) 


Smoke Free Property

Launch video





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Prevent the Spread of Germs!


 Patient Ombudsman

     Every Experience Matters

             (learn more)





Who is PFAC

Patient and Family Advisory Council Members 

  • Share their story.
  • Participate in committee work.
  • Review or help create educational or informational materials.
  • Work on long and short-term projects.
  • Serve on a patient and family advisory council.

Learn More

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