Winter 2019/2020 Issue

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NGH Patient & Family Guide


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Whats New 


Novel Coronavirus (COVID-19) Update:
Norfolk General Hospital Taking Precautions for Hospital and Community Safety –
No Visitor Access as of Friday, March 20, 2020


Effective Friday, March 20, 2020, there will be no visitor access at Norfolk General Hospital. For compassionate reasons, there may be some exceptions so visitors seeking access to a loved one receiving palliative care or to a partner who is giving birth are encouraged to phone ahead to the hospital to discuss access.

These actions are being taken to ensure the safety of our health care workers and patients receiving care at each hospital and to limit the spread of infection. Active screening will continue at the ED entrance for new patients, hospital staff, physicians and other essential service providers.

The hospital is following Public Health guidelines to mitigate the spread of COVID-19 in Ontario. For example, if a patient has just returned from international travel, presents at the ED for other health reasons and is showing no signs of symptoms at screening, then that patient will be required to be placed in isolation for 14 days upon hospital admission.

Norfolk General Hospital continues to monitor the novel coronavirus (COVID-19) situation. Please visit for the latest information.

Contact Telehealth Ontario at 1-866-797-000 or your local public health unit if you’re experiencing symptoms of the 2019 novel coronavirus. Do not call 911 unless it is an emergency.


What do I need to know before coming to the Emergency Department?

When you arrive at the Emergency Department, it is important to immediately let the person who greets you at Triage to know about any international travel in the past 14 days, whether you or a family member have been in contact with an ill person who recently travelled internationally or been in contact with a person with a known case of novel coronavirus.

What do I need to know before coming to a clinic appointment?
Most non-urgent surgeries, procedures and clinic visits have been cancelled. If you do have a clinic appointment, test or other procedure scheduled, and have any respiratory symptoms, please call the clinic before the appointment to ask if you should still come to the hospital. It is important to immediately let the person registering you know about any recent international travel, whether you or a family member have been in contact with an ill person who travelled internationally or been in contact with a person with a known case of novel coronavirus.

What are the symptons?
If you are experiencing any of the following symptoms and have recently travelled internationally, please contact your clinic or health-care provider before coming to the hospital:
 Fever
 Respiratory symptoms or flu-like symptoms (i.e. new cough, runny nose, sore throat)
 Difficulty breathing
 Pneumonia

“The safety of our health care, hospital and nursing home community is our priority. I want to take this opportunity to thank our team of physicians and staff who are doing their best to take care of our patients, while supporting each other during this time of uncertainty. We ask for the community’s patience and understanding as this situation evolves and we respond to these changing circumstances.” -- Kelly Isfan, President, Norfolk General Hospital and West Haldimand General Hospital

Ministry of Health information


NHNH Palliative Makeover

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The Norfolk Hospital Nursing Home is a Long Term Care Home, built in 1975.  NHNH prides itself on being home to 80 residents.  The majority of the rooms being four bed wards can sometime pose a privacy problem when providing end of life care to residents. (read more...)


Waterford Lions Ongoing Support

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Members of the Waterford Lions Club delivered $5,000 toward their pledge of support to the Norfolk General Hospital Foundation Building a Better Hospital Campaign.(Read more...)


Valentine's Monkeys

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A carload of stuffed monkeys arrived at the Norfolk General Hospital Emergency Department for Valentine’s Day. Debbie Oliver and her daughter Autumn Miller (read more...)


Fred's Tower

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Last Spring, Iris Smith, a Norfolk General Hospital Volunteer was planning her computed tomography scanner (CT Scanner) fundraising climb.  With the CN Tower in their sites, (read more...)


Port Dover Lions Support Year of the Cat 2.0

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The Port Dover Lions made a substantial contribution of $60,000 to the Norfolk General Hospital Foundation supporting the Year of the Cat 2.0 campaign. (read more)


Young Entrepeneur Donates to Year of the Cat 2.0

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11 year old Lexi Miller-Cluckie donated $100 to the Norfolk General Hospital Foundation Year of the Cat 2.0 Campaign.  (read more...)


Simcoe Portuguese Community donates to YOC 2.0

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The Simcoe Portuguese Community Centre made a generous donation of $5,000.00 to the Norfolk General Hospital Foundation Year of The Cat 2.0 Campaign (read more...)


First Baby of 2020


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Ruby May Ann Lindsay is the first baby of 2020 born at Norfolk General Hospital. (read more...)


Kelly Isfan Resigns as CEO

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Tom White Norfolk General Hospital Board Chair has announced the resignation of Kelly Isfan as President and CEO of NGH.(read more...)


Holiday Gifts to Year of the Cat 2.0

NOVA Mutual

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(read more...)



37,502 Smiles!

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Jennifer White of the Norfolk General Hospital Foundation was all smiles as local Tim Hortons owners delivered $37,502 in support of the Year of the Cat 2.0 Campaign.  (read more...)


Congratulations Treasure Mart 2019 Winners



Wheel chairs for NGH

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Jennifer White Norfolk General Hospital Foundation Director gratefully accepted a $5,000 donation from the Florence Nightingale Home Foundation to assist with the purchase of 20 new wheel chairs (read more...)


$125,000 from Golf Classic

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The 30th Annual Norfolk General Hospital Foundation Golf Classic raised $125,000 in support of the Hospital Foundation's Year of the Cat 2.0 Campaign. (read more)


Ontario providing more support for hospitals in Haldimand-Norfolk

NGH is grateful to the Ministry for this funding to help the hospital in the operation of providing excellent care to our community.

A reminder: The NGH Foundation is currently asking for support to complete the funding of the new CT Scanner. Make your donation to the Year of the Cat 2.0 Campaign by calling the Foundation office 519-426-0130 ext: 2456


CTM Helps with CT


Caradoc Townsend Mutual Insurance of Waterford presented a $16,000.00 donation to the Norfolk General Hospital Foundation Year of the Cat 2.0 Campaign (read more...) 

Rotary Sunrise Gives to YOC 2.0


The Rotary Club of Norfolk Sunrise presented $5,000.00 to the Norfolk General Hospital Foundation in support of the Year of the Cat 2.0 Campaign (read more...)


Br. 79 Donates to YOC 2.0

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It was a quick visit Tuesday afternoon from the Simcoe Branch of the Royal Canadian Legion...(read more)


Simcoe Lions Committed to NGH

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The Simcoe Lions Club is committed to supporting great health care in our community.  Bill Easdown, Club President and Brook Shafto, 500 Club Chair demonstrated that commitment by presenting (read more)


Health Science Marks 20 Years

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Amanda Sonnenberg RN always knew she wanted a career in healthcare. (read more...)


Tracking Year of the Cat 2.0

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The Norfolk General Hospital and NGH Foundation Boards took a moment on Tuesday June 18 following the Annual General Meeting to unveil the Year of the Cat 2.0 Campaign thermometer. (read more...)


Annual Report to the Community

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Annual Report 2019 cover



NGH Welcomes New Chief of Staff

Dr.Amir Sheik Yousouf

Tom White Chair of the Norfolk General Hospital Board of Directors is pleased to announce the appointment of Dr. Amir Sheik-Yousouf as the new Chief of Staff. (read more...)


Wait Time Best in LHIN

Norfolk General Hospital has achieved some significant improvement in Emergency Department Wait Times(read more)


Listeners Hear the Call


Radiothon guest Lisa Dedrick with Host Alan Duthie during The myFM and Oldies "Year of the Cat 2.0" Radiothon (read more)


Year of the Cat 2.0 Radiothon

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Norfolk General Hospital Foundation is heading to local airwaves to raise funds to purchase a new CT scanner. Year of the Cat 2.0 Radiothon will air on both of Norfolk’s Radio stations 989.9 myFM and Oldies 99.7 Tuesday May 7. (read more...)


Doug & Karen talk BeADonor

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April is BeADonor Month. Doug & Karen Sibbett  are advocates for organ donation. They spoke a recent Lunch & Learn about the loss of their 2 sons to car accidents and why we all should register as donors. Watch the video. To learn more and register.



                                Learn more...



Femme Friday

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The Rotary Clubs of Delhi, Simcoe and Norfolk Sunrise have teamed up with Norfolk General Hospital to organize Femme Friday on May 3. 

(read more...)

Urban Monkeys in ED

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The Norfolk General Hospital Emergency Department received a very special Valentine’s Day treat (read more...)



WI Bears, Blankets and Books

The Norfolk District branches of the Women’s Institute celebrated the 122st Anniversary of the Federated Women’s Institute of Ontario... (read more...)

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NGH Beats Wait Time Target

Patients receiving treatment for cuts, fractures and sprains, coughs and runny noses should be in and out of Norfolk General Hospital’s Emergency room in less than 4 hours (read more...)


HIRF Money for NGH

Norfolk General Hospital has received $2.3 million for infrastructure projects from the Ontario Ministry of Health and Long-Term Care (MOHLTC) through the Health Infrastructure Renewal Fund (HIRF). (read more...)


Catch the Ace supports Year of the Cat 2.0

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The Rotary Club of Norfolk Sunrise never knows how long the Catch the Ace lottery will go until a winner is found. What is known is that the Norfolk General Hospital Foundation Year of the Cat 2.0 campaign will benefit from the proceeds. (read more...)


Staff Christmas Open House & Awards

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Each December, Norfolk General Hospital and the Norfolk Hospital Nursing Home celebrate their employees at the Staff Christmas Open House. (read more...)


New Year Baby 2019

Myra Judith Dawn Mitchell was the first baby born at Norfolk General Hospital for 2019...(read more)

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Norfolk Mutual Fulfills BBH Commitment

Norfolk Mutual Insurance fulfilled their $80,000.00 donation commitment to the Norfolk General Hospital Foundation today, one year earlier than promised. (read more...)

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Pictured in the photo, L to R: Richard Gelbard (Director, NGH Board of Directors and Sr. Commercial Underwriter at Norfolk Mutual Insurance), Jennifer White (NGH Foundation Director of Development), Ross Gowan (Chair, Norfolk Mutual Board of Directors), Gary Anderson (President & CEO of Norfolk Mutual Insurance).


Shorter ED Wait Time

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NGH Foundation Launches Year of the Cat 2.0

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(read more...)          (donate now)



Quarter Century Club steps up to support Year of the Cat 2.0

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(read more...)


HN Diabetes Program Celebrates 25 years

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“You have arrived and survived diagnosis and most importantly you have thrived in spite of it all” remarked Cindy Gekiere HN Diabetes Program Coordinator as she greeted nearly 250 guests to a 25th Anniversary Community event.  (read more)


Enterprise Supports Year of the Cat 2.0

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(read more)


Cookies Make BIG Dough

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(read more)


Waterford Lions Deliver Pledge Installment

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(read more)




100 Women Care about Babies

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Norfolk General Hospital Foundation is pleased to announce that the 100 Women Who Care Norfolk has selected the Foundation as the recipient of $16,500 to purchase a new incubator (read more)


Simcoe Lions Pledge to BBH

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The Simcoe Lions Club delivered another installment in their pledge of support to the Norfolk General Hospital Foundation’s Building a Better Hospital Campaign (read more...)


Simcoe Lions Cash for Crash Carts

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Annual Report to the Community

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(read more)


Vittoria Lions support BBH

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(read more)



(read more)

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This crane lifted new equipmet to NGH roof late February 2018


"Why Am I Waiting in The ED" 

Dr. Mike Evans is a family doctor and YouTube sensation. His health education videos cover topics ranging from smoking to flatulence. NGH invites you to view "Why am I waiting in the Emergency Department?"

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Accreditation with Exemplary Standing

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(View Report)



Video featuring NGH staff and volunteers (view here)




90th Anniversary slide show (View now!) 


Smoke Free Property

Launch video



NGH has our very own App!

Download the app for iPhone and Androids - Just ‘click’ on the Purple Forge flame to the left or at the top of this page right beside Facebook & twitter!









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Prevent the Spread of Germs!



 Patient Ombudsman

     Every Experience Matters

             (learn more)



Who is PFAC

Patient and Family Advisory Council Members 

  • Share their story.
  • Participate in committee work.
  • Review or help create educational or informational materials.
  • Work on long and short-term projects.
  • Serve on a patient and family advisory council.

Learn More

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